Picture this: your software is acting up. Maybe it’s refusing to save, maybe an error message has appeared that might […]
Customer Support Shouldn’t Feel Like a Horror Movie – But It Often Does Read Post »
As Anzac Day approaches, we pause to honour the brave men and women of the Australian and New Zealand Army
Remembering the ANZACs This Anzac Day Read Post »
Targeted rates are an essential tool for councils, allowing specific groups of ratepayers to contribute directly to the costs of
The Pitfalls of Too Many Targeted Rates in New Zealand Councils Read Post »
In local government, every dollar is more than a number—it represents a road repaired, a family supported, or a park
When Every Dollar Counts: Why Councils Must Get Financial Planning Right Read Post »
Imagine this: a council accidentally sets a zero rate on residential properties for an entire financial year. Sounds like a
Rates Modelling Fiascos That Make You Go ‘What?!’ Read Post »
As a rates modelling specialist, I’ve seen it all—missing data, conflicting priorities, and even the occasional “we didn’t know that
Practitioner’s View: “Getting Rates Modelling Right: Insights from the Front Line” Read Post »
Within local government, sound financial management is not just about keeping the books balanced; it is about ensuring the sustainability
The Hidden Costs of Poor Planning and Inefficient Systems in Council Operations Read Post »
Rates capping, also known as rates pegging, has been a contentious policy in New South Wales and Victoria for years.
The Woes of Rates Capping: Lessons from NSW and Victoria Read Post »
Happy Friday! As our work revolves around local government, let’s celebrate the end of the week with some light-hearted and
Friday Fun: Local Government Legends Read Post »
In public administration, particularly within city councils and government bodies, decision-making is often a complex, high-stakes task involving budgeting, long-term
As the holiday season draws to a close, many of us are returning from the Christmas break with a renewed
Looking Ahead: Finding Optimism in the Year to Come Read Post »
As the year draws to a close, it’s the perfect time to pause, reflect, and express heartfelt gratitude to those
Reflecting on the Year with Gratitude Read Post »
In 1966, Abraham Maslow famously wrote, “If the only tool you have is a hammer, you tend to see every
Breaking Free from the Spreadsheet Trap: Maslow’s Hammer in Local Government Finance Read Post »
On Remembrance Day, we pause to honour those who gave their lives in service to their countries during times of
Reflecting on Sacrifice: Remembrance Day Read Post »
Council rates are something most of us pay, but few truly understand how they work or what they fund. Let’s
Understanding Council Rates: How They Work and Where Your Money Goes Read Post »
Rumelt delineates the difference between a ‘good strategy’—one that is coherent and focuses on challenges and how to approach them—and
Scenario planning is an invaluable tool for councils seeking to navigate the complexities of long-term governance in a rapidly changing
In Switch, Chip and Dan Heath explore change challenges, offering a framework for navigating behaviour, organisation, and community transitions. This
A rating review is one of the most impactful processes a council can undertake, directly influencing revenue streams and community
Key Considerations Before Undertaking a Rating Review Read Post »
Setting rates is one of the most critical responsibilities of local government in New Zealand and Australia. Rates fund essential
Understanding Rating Principles: Guide to Taxation in Local Government Read Post »
Long-term financial Planning (LTFP) is not merely a tool—it is a necessity. As councils manage everything from local infrastructure to
